Essential Features of
an On-Demand App
Filtering and Search:
Your on-demand app is where
customers go to find the products and services they want. On your platform,
they are looking for solutions to their problems. Additionally, your app for
on-demand delivery or service should be prepared to meet their needs. In order
to accelerate sales as quickly as possible, you should have the most precise
and refined search and filter options available.
Notifications via Push:
Let us remind you that push
notifications have an opening rate of over 90%, which is higher than that of
emails. With push notifications, you can better engage with your users, inform
them of new product launches, discounts, deals, and other updates, and keep
them coming back to your app. A 93% retention rate for properly segmented push
notifications is also revealed by reports.
Order Monitoring:
Order tracking is one of the most
inevitable features of an on-demand delivery app. The transparency provided by
on-demand apps is one reason why customers prefer them. Your customers ought to
be able to see the progress of their orders and where they are at any given
time thanks to the power of the internet and the device's geolocation
capabilities.
Ratings and Reviews:
We had mentioned in one of our
earlier posts that customers are heavily influenced by the reviews left by
other customers and that ratings and reviews are essential for driving sales.
When it comes to on-demand portals, credibility is everything, and customer
reviews are the most trustworthy way to increase sales and implement corrective
measures.
History of Order:
You can automate a lot with
on-demand delivery solutions, and order histories are important parameters to
use. This touchpoint not only makes it easy for customers to quickly review
their order histories and place new orders, but it also makes it easy for you
to implement automation and place new orders for some of the most frequently
purchased items.
Payment Methods:
On-demand delivery app solutions
truly stand out for their freedom to accept a variety of payment methods.
Payment gateways are excellent features for driving customer retention because
they provide them with a great deal of freedom to make payments through the
methods of their choice, including internet banking, digital wallets, debit and
credit cards, and others.
Analytics in real time:
Because it gives you insights
into issues that you didn't know existed, real-time analytics is a feature that
must be included. You can study your customers, rivals, products, services,
operations, and more with these tools, and you can also find holes in them to
make them more airtight. You could improve your customer experience using
real-time analytics to keep them coming back to your on-demand app.
Engines for Recommendations:
Netflix's excellent
recommendation engine is to blame if you believe it best knows your taste in
movies. On-demand solutions should take the initiative to learn about each
customer's preferences and interests and suggest products and services that they
are most likely to use or buy. You can consistently increase sales and revenue
for your business by using recommendation engines.
Chat in the app:
Human intervention is absolutely
necessary to keep the personal touch because there are multiple stakeholders
involved and everything happens online. To answer your customers' questions and
concerns, in-app chatting is essential.
However, it is also suggested
that you use bots with artificial intelligence for this purpose. Customers can
get detailed information about order details, payment issues, subscription
questions, incorrectly delivered items, and more through in-app chatting.
Cybersecurity:
In case you were unaware, over
13,319 vulnerabilities were discovered in nearly 1,607 apps in 2019. Security
is absolutely necessary because intruders and hackers are constantly coming up
with new ways to take advantage of app security flaws. They support everything,
from servers to apps to security.
Buying Lists:
Customers may not always use your
on-demand service to make purchases. They sometimes use your app to look for
things they want to buy in the future. If that's the case, you need to make
sure those customers stay with you. Because of this, wish lists are useful
because they enable you to entice potential customers to make purchases. You
can once more make use of push notification features to promote sales.
User registration is
simple:
Sincerely, users are sick of
signing up for multiple services and platforms. Passwords can be hard to
remember. Because of this, you should make it possible for users to sign in
with their social media accounts or email addresses using social sign-in
features in your app.
Final Note:
Therefore, in order to meet your
goals for scaling up and improve the user experience, you absolutely need to
include these features. If all of this sounds too laborious, we recommend that
you hire an app development company that specializes in on-demand delivery,
such as ours, to develop an airtight app for your concept.
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